Our privacy policy aims to be as readable and transparent as possible regarding how we collect and process your data. We always collect the minimum amount of personal data necessary to provide our services. We use this data only for direct marketing purposes and (when necessary, for example for tax purposes) to comply with the obligations set out in current legislation. We do not sell your data to third parties and we allow our visitors/users to update or delete their personal data.
Data Controller and Data Processor
The data controller is Renoir coffee Ltd with registered office in Flat 12, Cygnet House, 12-14 SE26 Sydenham road (London) – P.IVA 15004919.
You can contact the Data Controller/Manager by email at [email protected] .
What personal data we collect and why we collect it
E-Commerce
When you place a purchase order on our site we collect the following data: name, surname, company name, tax code and/or VAT number, full address (street, house number, postcode, location), email and telephone number. This data is necessary and essential in order to allow the correct processing of your purchase and for tax purposes.
We do not collect payment data: all transactions do NOT take place directly on this site but are processed on the secure servers of the relevant payment processors. For greater transparency and convenience, the following links are provided to the privacy policies of the most common payment processors:
Stripe: click here;
PayPal: click here;
Scalapay: click here;
Klarna: click here;
Registration
When you register on our site we collect the following data: Username chosen by you, Email address and Password. This data is stored in our database to allow the normal and correct functioning of our site. Your password is encrypted in our database and we have no way of seeing/recovering it. If you forget it you will have to request a new one by clicking on the appropriate link found in the login form.
Contact forms
When you fill out one of our contact forms we collect the following data: name, surname (if requested/provided), email, telephone number (if requested/provided). This data is necessary to allow us to correctly process your requests whenever you contact us.
Newsletter (Mailchimp)
When you sign up for the newsletter of this site you will provide us with the following data: email, name (if requested/provided), surname (if requested/provided). Our site’s Newsletter is managed in its entirety by Mailchimp. You can consult Mailchimp’s privacy policy by clicking here. You can unsubscribe or change your personal data whenever you receive an advertising email. Alternatively, you can request cancellation at any time by consulting the paragraph below “what rights do you have over your data”.
Comments and Product Reviews
When visitors or registered users leave comments on the site (including product reviews), we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. You can view Gravatar’s privacy policy by clicking here. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Navigation data
For the correct functioning of this site and the services provided, computer systems and software procedures are necessary which, during their normal operation, acquire some personal data, the transmission of which is implicit in the use of internet communication protocols. This data is not collected to be associated with identified subjects, but by its very nature could, through processing and association with data held by third parties, allow users to be identified (e.g. IP addresses). Such data, in addition to allowing the normal functioning of our site, is used only for anonymous statistical information relating to the use of the service and to verify its correct functioning and is stored for the period strictly necessary and in any case in compliance with current regulations.
Cookies
This site uses cookies to improve the browsing experience and allow those who surf to use our services. For more detailed information you can consult our cookie policy.
Embedded content from other websites
The pages of this website (where pages are intended, but not limited to: blog articles, static/dynamic pages, products, etc.) may include embedded content such as videos, images, articles, Google maps, etc. Embedded content from other websites behaves in exactly the same way as if you had visited the other website. Embedded sites may collect data about you, use cookies, integrate additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Google Analytics 4
We use Google Analytics 4 to collect information regarding the use of our website such as the number of visitors per day and/or in a given period of time, the number of pages viewed and the popularity of certain pages. Google Analytics 4 does not collect or record the IP addresses of visitors. To find out what data is collected and how it is processed, you can consult the privacy policy by clicking here.
WhatsApp Banner
When you click on the WhatsApp banner located on all pages of the site, your device will put you in contact with us via this instant messaging service. We will be able to see your phone number and WhatsApp profile only if you send us a message once you click on the banner. You can consult Whatsapp’s privacy policy by clicking here.
Who we share your data with
All personal data collected on our site is treated as confidential. We disclose part or all of your data in the limited circumstances described below and with appropriate safeguards on your privacy:
– If required by law, we will disclose information about you in response to a subpoena, court order or other legitimate government request;
– With our employees, suppliers and/or authorized individuals for the purpose of enabling us to offer you our services and/or for technical, administrative, billing, taxation and all other related purposes. We require all of them to strictly comply with this Privacy Policy;
As for third-party services and the sharing of personal data, you can refer to the information indicated in the respective paragraphs above.
How long we keep your data
The data you provide us in the following ways:
- by sending a purchase order;
- by registering on the site;
- by filling out the contact forms;
- by sending us an email, calling us and/or writing to us on WhatsApp;
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Navigation data
For the correct functioning of this site and the services provided, computer systems and software procedures are necessary which, during their normal operation, acquire some personal data, the transmission of which is implicit in the use of internet communication protocols. This data is not collected to be associated with identified subjects, but by its very nature could, through processing and association with data held by third parties, allow users to be identified (e.g. IP addresses). Such data, in addition to allowing the normal functioning of our site, is used only for anonymous statistical information relating to the use of the service and to verify its correct functioning and is stored for the period strictly necessary and in any case in compliance with current regulations.
Cookies
This site uses cookies to improve the browsing experience and allow those who surf to use our services. For more detailed information you can consult our cookie policy.
Embedded content from other websites
The pages of this website (where pages are intended, but not limited to: blog articles, static/dynamic pages, products, etc.) may include embedded content such as videos, images, articles, Google maps, etc. Embedded content from other websites behaves in exactly the same way as if you had visited the other website. Embedded sites may collect data about you, use cookies, integrate additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Google Analytics 4
We use Google Analytics 4 to collect information regarding the use of our website such as the number of visitors per day and/or in a given period of time, the number of pages viewed and the popularity of certain pages. Google Analytics 4 does not collect or record the IP addresses of visitors. To find out what data is collected and how it is processed, you can consult the privacy policy by clicking here.
WhatsApp Banner
When you click on the WhatsApp banner located on all pages of the site, your device will put you in contact with us via this instant messaging service. We will be able to see your phone number and WhatsApp profile only if you send us a message once you click on the banner. You can consult Whatsapp’s privacy policy by clicking here.
Who we share your data with
All personal data collected on our site is treated as confidential. We disclose part or all of your data in the limited circumstances described below and with appropriate safeguards on your privacy:
– If required by law, we will disclose information about you in response to a subpoena, court order or other legitimate government request;
– With our employees, suppliers and/or authorized individuals for the purpose of enabling us to offer you our services and/or for technical, administrative, billing, taxation and all other related purposes. We require all of them to strictly comply with this Privacy Policy;
As for third-party services and the sharing of personal data, you can refer to the information indicated in the respective paragraphs above.
How long we keep your data
The data you provide us in the following ways:
- by sending a purchase order;
- by registering on the site;
- by filling out the contact forms;
- by sending us an email, calling us and/or writing to us on WhatsApp;
are stored indefinitely and/or in any case for the period of time necessary for administrative and tax purposes. You can request the modification or deletion of such data at any time by consulting the following paragraph “what rights do you have over your data”.
– The email address you provide when signing up for the Newsletter is saved indefinitely or until you request deletion;
– If you leave a comment, the comment and its metadata are stored indefinitely. This is how we can automatically recognize and approve any subsequent comments instead of keeping them in a moderation queue;
– Your data on Google Analytics 4 are stored for 14 months. After this period of time, they will be automatically deleted;
– Browsing data are stored for the period strictly necessary and in any case in compliance with current regulations.
As regards other possible third-party services and the storage of personal data, you can refer to the information indicated in the respective paragraphs above.
What rights do you have over your data
You can request a summary of the data we hold about you at any time by sending an email to [email protected] . You can decide to keep, modify or delete this data. This does not include data that we are obliged to keep for administrative, legal or security purposes.
Where we send your data
Your personal data resides on our company devices and in any case within the European community. Regarding the third-party services we use (Mailchimp, Google Analytics 4, etc.) you can refer to the information indicated in the respective paragraphs above.
Contact information
For any information, doubt or question regarding the processing of your personal data, you can contact us at [email protected] .
How we protect your data
We do our best to keep your personal data safe. We use secure protocols for communication and data transfer (such as HTTPS) and monitor and update our systems to prevent possible vulnerabilities and attacks. Even though we do our best, we cannot guarantee the security of information. However, we promise to notify the relevant authorities of data breaches. We will also notify you if there is a threat to your rights or interests. We will do everything we reasonably can to prevent security breaches and to assist the authorities in the event of a breach.
What automated decision making and/or profiling we do with user data
We do not profile our users/visitors.
Changes to the privacy policy
This privacy policy is effective from 25.08.2022 and Renoir coffee Ltd may change or update the content at any time.
